Shipments & returns

Shipping

As two fashion-addicts we both know how much you would love to receive the items quickly.
Your order will be sent in 1-2 days. Depending on the distance your order will be there in a few days.

Please see here below for more information about the shipping costs

Standard shipping costs €3,95
Free delivered from €100,-

Standard shipping costs €8,50
Free delivered from €175,-

Standard shipping costs €12,50
Free delivered from €175,-

Standard shipping costs €17,50
Free delivered from €175,-

Standard shipping costs € 17,50
Free delivered from €200,-

Standard shipping costs € 22,50
Free delivered from €250,-

Collect

You can choose to collect your order in Dordrecht to save €3,95 shipping costs.

  • Choose the option ‘afhalen in Dordrecht’ in the check out.
  • After we have received your order we will get in contact via e-mail to make an appointment.
  • It is possible to collect your order every day, including weekends.
  • Mostly even possible on short term.

Exchange

Of course it is not a problem to try an item.
What if one of your items doesn’t fit? Or you prefer an other item or color?

It is possible to exchange an item within 14 days after receipt of your order.

  • Send an email to info@axclusif.com
  • Let us know which item you would like to change and advise which item you would like to receive.
  • If your new item is in stock we will send the item after we have received your parcel with the returned item.
  • Shipping costs to send an item back needs to be paid by the customer.
  • Shipping to us is on own risk, we advise to send the order back with track&trace.
  • We will send you the new item for free within the Netherlands. If you want to exchange something outsite the Netherlands we will sent you a payment request for the shippingcosts.

Return address:

Axclusif
Weerdestein 156
3328 MN Dordrecht

Return

It is possible to return an order or item with 14 days after receipt of your order.

  • Send an email to info@axclusif.com
  • Let us know which item you would like to change and please let us know the reason.
  • Shipping costs to send an item back needs to be paid by the customer.
  • Shipping to us is on own risk, we advise to send the order back with track&trace.

Return address:

Axclusif
Weerdestein 156
3328 MN Dordrecht

Attention

If the order has been dispatched free of charge and you want to return a part of the order, resulting in the new order amount below the free shipping limit, the free shipping will expire. These costs will be deducted from the return amount.

Within sale-orders there can be different requirements. You’ll find them in the shoppingcart above your order. Items with 60% or more discount can not be returned.